purchases + returns
We accept payment through American Express, MasterCard, and Visa. Pieces currently in stock can be purchased directly through our site. Payment in full is due before orders are shipped.
For custom orders, a 50% non-refundable down payment is required, plus full payment for any major center or side stone(s) valued at $250 or more. The remaining balance for custom orders is due upon completion of the order (typically 6-8 weeks) and before the order is shipped out. For custom orders that take longer to complete because of customer-initiated adjustments, the order must be paid in full within six months of the order being placed. Custom designs require a 50% deposit prior to beginning work on the order.
Sales tax will be collected for all orders shipped within the state of California.
All U.S. orders will be shipped via FedEx. We provide two-day ($35) and overnight ($55) delivery options. We cannot deliver to a P.O. Box. Signature Confirmation is required. For questions regarding placing orders outside of the United States, please contact us. Client is responsible for all customs fees associated with shipping internationally.
If for any reason you are not entirely satisfied with your purchase, you may exchange it or receive a refund. Unworn, undamaged, and unaltered merchandise may be returned within 30 days of purchase. After 30 days, all sales are final. Within 14 days of receiving your item, we will issue a refund in the original form of payment, or initiate an exchange. Jewelry must be accompanied by the original sales receipt, and returned in its original packaging. Custom and resized pieces are non-refundable. To initiate a return or exchange, please email us for instructions and a Return Authorization Number.
Please note that clients are responsible for the shipping costs to and from our studio for returns, maintenance, sizings, inspections and repairs.